SHIPPING & DELIVERY
At Your Service
Welcome to our shipping and delivery services! We take immense pride in offering seamless and efficient shipping solutions to ensure your purchases reach you in a timely manner. With our commitment to customer satisfaction, we are thrilled to announce that shipping is entirely free on all orders. That's not all! For those lucky customers within a 15-mile radius of the Meadows Mall, we offer complimentary delivery making your shopping experience even more delightful. So, shop with confidence, knowing that your orders will be delivered right to your doorstep without any extra cost. Let us handle the logistics while you enjoy your newfound treasures stress-free!
RETURNS
A Few Notes
At Quartzsite Minerals, our utmost priority is to ensure your complete satisfaction with every purchase. If, for any reason, you find yourself dissatisfied with our product upon receipt, we kindly request that you share your valid reasons for your concerns. We genuinely care about your experience, and each case will be thoughtfully reviewed on an individual basis. Should your return request be accepted, we are pleased to offer hassle-free returns within 10 days of your purchase.
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Your peace of mind matters to us, and we understand the importance of addressing damaged goods promptly. For damaged items, we kindly request photographic evidence and that the item be returned in its original packaging. This way, we can swiftly process your refund or replacement. We do, however, wish to highlight that refunds are not applicable for goods damaged due to misuse or returns initiated outside the specified time frame.
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Please keep in mind that shipping charges, VAT, and duties are non-refundable, as we strive to maintain competitive pricing for all our valued customers. Once we receive your returned item, our dedicated team will promptly process your request within 7-10 business days. Although we aim to ensure your refund reflects in your account as soon as possible, your credit card company or bank may take an additional week to complete the transaction. Additionally, any applicable payment gateway charges are non-refundable.
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We sincerely appreciate your understanding and cooperation in our effort to deliver exceptional customer service. Rest assured, we are here to assist you throughout the process, and we eagerly anticipate resolving any concerns you may have. Your satisfaction is our driving force, and we look forward to serving you with excellence in every interaction.
PRIVACY AT QUARTZSITE MINERALS
Your Information Is Safe with Us
At ShopQuartzSiteMinerals.com, we are committed to protecting the privacy and security of our customers' personal data. This Privacy Policy outlines how we collect, use, and safeguard the information you provide when using our website. By accessing and using our services, you consent to the practices described in this policy.
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​Information Collection and Use:
a. Personal Information: We may collect personal information such as your name, email address, shipping address, and payment details when you create an account, place an order, or subscribe to our newsletter. This information is essential for order processing, product delivery, and to keep you updated about our latest promotions and offers.
b. Cookies and Tracking Technologies: Our website uses cookies and similar tracking technologies to enhance your browsing experience. These technologies allow us to remember your preferences, analyze website traffic, and tailor content to your interests. You have the option to manage your cookie preferences through your browser settings.
c. Log Data: When you visit ShopQuartzSiteMinerals.com, our servers automatically collect information sent by your browser, including your IP address, browser type, referring pages, and operating system. This data helps us analyze user behavior, diagnose technical issues, and improve our website's performance.
Data Security:
We take the security of your personal information seriously and employ industry-standard measures to protect it from unauthorized access, disclosure, or alteration. Our website uses secure socket layer (SSL) encryption to safeguard data during transmission, and we restrict access to personal information to authorized personnel only. However, please be aware that no method of data transmission over the internet is entirely secure, and we cannot guarantee absolute protection.
Information Sharing:
We do not sell, trade, or rent your personal information to third parties for marketing purposes. However, we may share certain data with trusted service providers and business partners who assist us in website operations, payment processing, and order fulfillment. These partners are obligated to maintain the confidentiality and security of your information.
Compliance with Laws:
We may disclose your personal information if required to do so by law, or if we believe such action is necessary to protect our rights, safety, or property, or that of our customers, employees, or the public.
Children's Privacy:
ShopQuartzSiteMinerals.com is intended for use by individuals who are at least 18 years old. We do not knowingly collect personal information from children under the age of 13. If you believe your child has provided us with their personal data, please contact us immediately, and we will take steps to remove this information from our records.
Third-Party Links:
Our website may contain links to third-party websites or services. Please note that we have no control over the content or practices of these sites and are not responsible for their privacy policies. We encourage you to review the privacy policies of any website you visit.
Changes to the Privacy Policy:
We may update this Privacy Policy from time to time to reflect changes in our data practices or legal requirements. We will notify you of any substantial changes by posting the revised policy on our website, and the effective date will be indicated at the top of the page.
For any questions or concerns regarding our Privacy Policy, please contact our customer support team. Your privacy matters to us, and we are committed to providing you with a safe and secure online shopping experience at ShopQuartzSiteMinerals.com.